Local Intelligence Support (LIST) Supporting Cluster Quality Working

Information Services Division of NSS is supporting Primary Care, GP clusters and Health and Social Care partnerships to deliver high quality, effective and efficient services to meet the changing needs of the Scottish population. NSS-ISD brings decades of experience and expertise in analysis to the task of improving local and national decision-making. One part of this wider holistic offering is the multi-disciplinary Local Intelligence Support Team (LIST).

The LIST team are deployed across Scotland to support Health and Social Care integration and Primary Care Clusters. LIST has been providing on-site expert analytical support helping to source, link and interpret data. The LIST service has provided local decision makers with meaningful and actionable intelligence, leading to improved outcomes for service users and patients.

GP Cluster Interactive Map General Practice has a long history of providing high quality care in Scotland. Cluster working is at an early stage in some areas and advanced in others. In response to GP Cluster feedback, and to ensure we continue to support our customers, LIST have recently developed a GP Cluster interactive map.

The key purpose of this map is to help share information across Scotland on the themes and topics different Clusters are working on and where LIST has been supporting. The emerging themes highlighted on this interactive map only present Cluster initiatives that LIST are directly supporting. The map is intended to tell some of the story of quality improvement in Primary Care in Scotland. It is not an exhaustive list but instead provides a flavour of some of the excellent work going on across the country. It also gives clusters potential ideas and connections with other areas which they may not already have.

In many areas LIST has been asked to share information about the type of projects that have been undertaken or are ongoing across other areas. This map was developed to help make this information easily available and to encourage the sharing of experience and knowledge across LIST and the Clusters we work with. One key objective for LIST is to transfer skills and knowledge efficiently to support the ‘Do it once for Scotland’ ambition where we are helping to reduce duplication of effort and encourage shared learning.

The map is updated each month with details of previous work undertaken being retained. This interactive map is being developed so there may be some areas where information is not recorded due to technical issues, however we feel that by sharing this information now we can get feedback from GP Clusters about how useful this interactive map is and how we can develop it for the future.

This Tableau map only shows the different themes of work that GP Clusters are progressing with LIST support. It is acknowledged that GP Clusters may be working on other themes / projects that require no LIST involvement or support.

The Cluster map shows the theme(s) of work in a Cluster that have already been undertaken or are currently being investigated with LIST Support.

  • A recent development of the map is to have a separate tab which shows work the LIST is supporting with the HSC Partnership areas across Scotland. It also shows any HSCP work (initiatives) that have a Primary Care focus.

Each work theme can be selected to identify all the Clusters that have been interested/undertaken some work on that particular theme.

Development opportunities for the GP Cluster Interactive Map

LIST are looking to continue to co-design and co-produce future iterations of the interactive GP Cluster map to best support our customers’ needs. Other possible development opportunities include;

  • Local GP Cluster working with no LIST involvement – It is acknowledged that GP Clusters are working on other themes / projects that require (or have had) no LIST involvement or support. It would be possible to include these within the interactive map if local GP Clusters shared relevant information with the LIST team.
  • Other National Organisations Supporting GP Clusters – Other national organisations, for example Health Improvement Scotland (HIS) and Health Scotland (HS), have also been supporting GP Clusters. It would be possible to include these within the interactive map if the other national organisations are in agreement shared relevant information with the LIST team (or to an agreed single point of contact).

If you think that LIST might be able to help you, or if you have any feedback surrounding the interactive map, please contact:

Email: Wesbite:

For more information about a particular area and piece of work you can find contact details of the local LIST lead analyst by hovering over the GP Cluster on the map.


Local Intelligence Support (LIST) Supporting Cluster Quality Working

GP Cluster Profiles

Various sources of data are available to General Practitioners (GPs) however these are not always easily accessible, held in different areas and can make it difficult to locate specific information. To aid the Local Intelligence Support (LIS) Team’s engagement with GP clusters and to encourage the access and use of data, including the Primary Care Information Dashboard (PCI), we have produced a bespoke document which brings together data from various sources at practice/cluster level on a PDF document to be shared with GP colleagues.

It is intended that the pdf template will help:

  • To profile Patients registered to your GP Practice
  • To produce a useful and flexible tool that would enable comparison of data between GP Practice, Cluster, Health and Social Care Partnerships (HSCP), Health Board and Scotland.
  • To present our work in an easily accessible PDF Profile.
  • To complement other information available to GPs such as the Primary Care Information dashboard.

The GP cluster template pdf [230Kb]

The GP Cluster Profiles User Guide [87Kb] gives additional information on the data being used to populate the template.

If you would like to have a profile set up for you cluster/practice please contact your local LIST analyst details can be found here [ 22Kb

Local Intelligence Support (LIST) Supporting Cluster Quality Working

Information Governance: framework to share data with LIST

In order to ensure that the work of LIST is delivered in accordance with the principles of Information Governance; we have created a framework for safely handling information to meet our legal and ethical duties, including Data Protection legislation.

Below are links to a number of documents that you may find useful

Data Access Framework for GPs/ Practice Quality Leads and Cluster Quality Leads

This is available as an Executive Summary or as a Full Report see the links below

Executive summary                     Full Report

Detailed guidance are available in Data Access framework:

This guidance has been developed within NSS and the approved by the Scottish Joint GP IT Committee, with representatives from Scottish General Practitioners Committee of the BMA (SGPC) and the Royal College of General Practitioners (RCGP).

Information governance forms

  1. Access to patient data held in national datasets (CDRF)
    Access to personally identifiable data relating to patients belonging to your practice that is held in NSS will require approval by the NSS Caldicott Guardian via the Caldicott Data Release Form (CDRF).
  2. Providing local practice data to NSS analysts (DR&DLA)
    To provide NSS analysts with personally identifiable data the DR&DLA (Date Release and Data Linkage Agreement) should be completed, unless a data sharing agreement is in place with NSS.
  1. Data sharing MoU* – between NSS and GP Practices in a cluster
    If a data sharing memorandum of understanding (MoU) is in place, the Cluster Quality Lead (CQL) can act on behalf of those practices within the cluster which have been signatories to the agreement. CQL can then become the signature of forms mentioned in above (i-iii). However, if a data sharing MoU is not in place, a GP from each practice must provide its own governance, with each practice giving permission for the CQL to access its data.

    * Note: The data sharing MoU is not a contractual document and does not impose any legal obligation on any party but it is GDPR compliant.

Accessing data from SPIRE  SPIRE request form [270Kb]

LIST Our Stories – Making an impact with data locally

The document takes you on a journey and showcases some of the work done by LIST and the local areas we have had the honour to work alongside. The results in the report therefore generally relate to local findings rather than presenting any national trends. We believe these stories demonstrate the value of co-production and cross sector working locally, through the ‘power of data’

It is now available from the ISD website along with a brief video introducing it.

Please see a link to the video here​  or available on the ISD LIST webpage.

The Our Stories document is available as a pdf to download from the ISD website and can be accessed by the direct link shown below:

If you want to let us know what you think please send us an email at  or tweet Manira her Twitter details are included here.





Please find a video from the SNUG Members Day 2018 ( please note this is current as of 2018)