SNUG Privacy Policy

Privacy Policy

Our contact details

Name: Alexandra De Franco

Address: SNUG Business Manager, Area 151A, NHS National Services Scotland, Gyle Square, Edinburgh.  EH12 9EB

Phone Number: 07597854037


The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • GP practice details including practice code
  • Practice Manager Details
  • Contact telephone numbers and e-mail

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To allow SNUG to contact the correct contact in all practices to inform them of the groups aims and events.

We use the information that you have given us in order to contact you regarding membership, new items on our website, support as a user and events SNUG are organising.

We do not share your information with other organisations.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting; Alexandra De Franco (contact details are at the beginning of this policy)
  • We have a legitimate interest.


How we store your personal information

Your information is securely stored on the SNUG Business Managers Laptop and backed up to a secure server at Public Health Scotland.

We keep information regarding GP practices, members and interested parties until;

  • The individual asks for their information to be removed (removing consent)
  • We are informed that they are no longer working in a GP Practice
  • We find that the information we hold is incorrect.

We will then dispose your information by deleting the information from the SNUG database.


Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact Alexandra De Franco (contact details at the start of this policy)  if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details at the beginning of this policy.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

0303 123 1115 or by email at

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website: